Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.

The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included at the Checkout screen in your cart.

Please note that orders to qualified US & International destinations may take 2-3 weeks from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information. Or you can create a profile and login to use your order ID # and use our in house tracking system.


SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from cellyswag.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to Qualified US & International Mailing Addresses and PO Boxes via ePacket, USPS, DHL, or other legal Delivery Service. Additionally, expedited shipping is available.


Still Need Help? refer to our FAQs Center page.